Missing Materials

Hello,

I have reached out last week, and I am still needing help. I attended the conference in March 2024, and purchased the package for $399. Nicholeen, signed my sheet and told me I could switch materials. I sent a screenshot. anyways, I have not received any of the hard copy books. I am also not able to download certain materials that say there is a lifetime download. Some I can download but do not have permission to print. I would like to complete this program in the summer when I have the time.